Nimaya, a leader in Integrated Customer Management (ICM) and salesforce.com [NYSE:CRM], the market and technology leader in on-demand business services, announced the availability of ActionBridgeTM for AppExchange. Nimaya's ActionBridge generates dynamic alerts leveraging data both within and external to Salesforce.com to identify new leads as well as opportunities and risks with existing customers. ActionBridge also delivers real-time access to account information residing in legacy systems and third-party information sources, such as billing systems, order systems, service history and transactional records from across the enterprise, regardless of the source system’s platform or location. "Salesforce.com customers want to continue using the familiar Salesforce interface; while at the same time have a growing demand for accessing data outside of Salesforce. Nimaya makes this happen seamlessly for customers and adds an automatic alerting and task creation process to the workflow," said Matt Holleran, vice president, AppExchange partners, salesforce.com. Nimaya is an Updata Partners portfolio company. |